Terms & conditions

• A booking is confirmed once you receive a booking reference (e.g. BT-XXXXXX) by email / WhatsApp.
• Check date, time, experience option, group size and pickup details immediately — tell us within 24 hours if anything is wrong.
• Tickets are digital: show your mobile confirmation at the entrance or meeting point. No printout needed.
• Meeting times may shift slightly for weather or traffic — we notify you via WhatsApp / email.

• Prices are per person in USD unless stated otherwise, confirmed at booking. Discounts shown are applied automatically.
• Pay now (card / payment link) or pay on the day where offered. Pay-on-day slots are held once confirmed — no-shows may be charged per §4.
• Bank, card or transfer fees (if any) are shown before you pay — the price you see is the price you pay.
• Best price guarantee: find the same experience cheaper within 7 days and we refund the difference.

• Most experiences offer free cancellation up to 24–48 hours before start time — see our refund policy for windows and timelines.
• One free date change (subject to availability) is usually possible up to 24–48 hours before.
• The exact cut-off on your confirmation overrides this page for special experiences (treks, fast boats, private charters).

• Arrive on time with valid ID. Late arrivals may miss departure without refund.
• Follow safety briefings, age / height / health requirements and operator instructions at all times.
• Be respectful at temples and cultural sites: follow dress codes (sarong, covered shoulders) and local guidance.
• Operators may refuse participation for safety reasons (intoxication, unsuitable health, dangerous behaviour) without refund.

• Bali weather, sea and volcanic conditions can change fast. Operators may alter routes, shorten or cancel for safety — you get a free reschedule or full refund if we cancel.
• We are not liable for delays, missed flights or costs from events beyond our control (weather, traffic, strikes, natural events).
• To the extent permitted by law, our liability is limited to the amount you paid for the affected experience.
• Travel insurance is strongly recommended, especially for treks, boats and motor activities.

• Site content and photos belong to BaliTours or operators — don't copy without permission.
• Reviews must be honest and based on real participation. We may moderate abusive or fake reviews.
• Photos are only published with your permission. See our privacy policy for data handling.

These terms are governed by the laws of Indonesia. Disputes are first handled amicably via support — then, if needed, in the competent courts of Bali. Contact us: WhatsApp +62 877-6699-3399 / +62 857-3988-2488, email hello@balitours.co.id, address Bali, Indonesia · Contact page.